Reducing misinterpretations in usability research methods

Reducing misinterpretations in usability research methods

We often reconstruct memories and experiences based on bias and social norms. These misinterpretations from respondents can have a serious impact on our ability as researchers to extract accurate and objective data, especially in qualitative settings. It made for a great topic of discussion during our recent roadshow in Melbourne and Sydney.

Autonomous Eye Tracking – The Future of Consumer Insight & UX Research

Are you curious about what really goes on behind closed doors in people’s own home environments. Do you want a tool to measure your observations with, unobtrusively? Recently at Objective Experience in Sydney, a Ground-Breaking project brought us inside the home, with first person video recordings plus simultaneous 50Hz gaze tracking. We recorded over 100 people in an un-moderated and un-biased ethnographic study using eye tracking glasses. Here’s how:

Domain experts vs experts in a process: tips for conducting usability testing with complex products designed for subject-matter experts.

I recently completed a project that involved usability testing with a cloud-based product used by IT administrators to manage virtual infrastructure. The challenge for me was how do I test a technical product when I have minimal technical knowledge of that product? How do I moderate a session with SMEs who know more about virtual infrastructures than I do? Ultimately, UX consultants are not domain experts, but experts in a process.