Expert and competitive review for products
Objective Experience was commissioned to benchmark the Wi-Fi setup experience of Fuji-Xerox’s printers against the competition.
The goal was to learn from the good practices of the competition and identify areas of improvement for their own printers’ behaviour and design.
We conducted expert evaluations for each of the printers benchmarked.
- Printer operator panel
- Printer instructions
- Quick Start Guide documentation
- CD software setup screens (Windows and Mac OS X)
Based on the findings, Objective Experience provided a list of good design practices across the competing printers for the client to adopt.
We also delivered a consolidated list of areas of improvements prioritised by severity (e.g. Must rectify, Good to rectify etc).