Technology

Case Study: SAI Global Property

Case Study: SAI Global Property

Conveyancing is complex. So SAI Global wanted to make sure their eProperty system, which conveyancers used to manage documents, was easy to use. Particularly, the transition from the old desktop system to web-based one had to be smooth for the conveyancers.
After several iterative designs and constant feedback from end-users, we designed a system that made the conveyancers feel in control of their intellectual property.

Case Study: Fuji-Xerox

Case Study: Fuji-Xerox

You’ve just bought your shiny new printer. Next step: setting it up. If you are like the majority of the population and not a tech geek, even a simple task like connecting the printer to your wireless network can be a frustrating experience. Fuji-Xerox call centres phones were going off like there’s no tomorrow.
We analysed the entire Wi-fi setup process and compared it with other competitors’ products to identify and resolve usability issues.